Category archives: Compliance and Risk

A survey of over 32,000 banking customers by Ernst and Young has revealed a global increase in banking confidence since last year.  The study, ‘Winning through customer experience’ shows that confidence in the banking industry is once again on the rise with a third of customers world-wide now more confident in the industry compared ...

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The City regulators recently handed out a £30.5m fine, the largest retail fine handed down to date. The FCA investigation found some common themes, that I am sure we recognise in the press coverage across the sector:-

  • A pay structure that rewarded staff for the number of products sold, irrespective of whether the customer ...

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